When I’m building a product, I think a lot about what it should feel like. What’s the best analogy or metaphor I can come up with to describe that feeling? For example, if we’re building a product like video calling, are we looking to mimic the feeling of sitting in a park with…
How many times have you seen a senior industry leader who's done amazing things in their past roles come into a new company or team and...struggle…
One of the most useful self-hacks I’ve found is to think of my skills in terms of upgrade cycles — shipping a “new version” of myself frequently, with…
When I first became a manager I thought it’d be an easier, better version of my individual contributor role. I’d get more done, and everyone would…
A few years ago, I was in a big meeting with a ton of senior execs, and I was trying to point out a weakness in our product. I could feel the group…
Early in my career, I remember asking the most senior engineer I worked with to join an urgent meeting that week. They agreed. But when I sent the…
I always feel more confident making product decisions when I have a clear picture of the user. If I can feel what they feel, I know I’ll make better…
One of the hardest things about building a product like WhatsApp is that, as a development team, we’re primarily not building for ourselves. Instead we…
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The Hard Parts of Growth