When I first joined WhatsApp as head of product, I was terrified. I had a once-in-a-career opportunity — to work on a product I loved and learn from a very different product culture than I was used to — and I was worried I’d mess it up. In the first all-hands after I joined, my…
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“You need to tell me something I’m doing well!” I said to my close colleague a few years ago. “I’ve only heard about what’s not working lately. I need…
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Last week, I wrote about ways I’ve learned to deal with hard feedback. But getting that feedback in the first place is just as important. The times most…
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Early in my career, my manager told me during a performance review that “being the smartest person in the room is pointless if no one wants to work with…
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Over my career, I’ve had to work hard on giving people tough feedback. This hasn’t been easy — as an extreme introvert, I’d rather not talk to anyone in…
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In a 1:1 a few years ago, a new manager on my team saved time to ask one big question: “What’s the secret to being a good manager?” Of course, I didn’t…
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For any product leader, communication is a core part of the job. For me, one part of that is public speaking, whether it’s giving a talk at an org…
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When I first started managing, I tried to keep a tight rein on the information I shared with my team. I convinced myself that I was protecting them by…
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The Hard Parts of Growth