Over my career, I’ve had to work hard on giving people tough feedback. This hasn’t been easy — as an extreme introvert, I’d rather not talk to anyone in the first place, much less engage them in a potentially conflict-ridden discussion that I initiated myself (!). And what if I’m…
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In a 1:1 a few years ago, a new manager on my team saved time to ask one big question: “What’s the secret to being a good manager?” Of course, I didn’t…
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For any product leader, communication is a core part of the job. For me, one part of that is public speaking, whether it’s giving a talk at an org…
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When I first started managing, I tried to keep a tight rein on the information I shared with my team. I convinced myself that I was protecting them by…
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I've been layered many, many times in my career, often by former peers. I resented it every time, until a manager sat me down and told me: “You think…
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I often hear the definition of delight get conflated with “surprise,” usually in terms of product functionality adding something unexpectedly fun. “I…
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When I’m in the middle of what feels like a fire — whether it’s a small crisis at work or navigating how fast our industry and world are changing — I…
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One of the hardest trade-offs we make as product managers — and as humans — is between a tangible benefit and an intangible cost (or vice versa). When…
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The Hard Parts of Growth