I often hear the definition of delight get conflated with “surprise,” usually in terms of product functionality adding something unexpectedly fun. “I didn’t expect my friend would be in my neighborhood and we could meet up!” “Wow, my favorite band is coming to my city!”
Creating delight: 90% “how”, 10% “what”
Creating delight: 90% “how”, 10% “what”
Creating delight: 90% “how”, 10% “what”
I often hear the definition of delight get conflated with “surprise,” usually in terms of product functionality adding something unexpectedly fun. “I didn’t expect my friend would be in my neighborhood and we could meet up!” “Wow, my favorite band is coming to my city!”