I often hear the definition of delight get conflated with “surprise,” usually in terms of product functionality adding something unexpectedly fun.
Creating delight: 90% “how”, 10% “what”
Creating delight: 90% “how”, 10% “what”
Creating delight: 90% “how”, 10% “what”
I often hear the definition of delight get conflated with “surprise,” usually in terms of product functionality adding something unexpectedly fun.